RETURN POLICY
We accept returns 7 days after delivery. Returned products must not have been washed, used and must have the original tags and packaging. For more info email us at: ana@shopchicamala.com.
SHIPPING
Items will be shipped Monday-Friday within 3-5 business days of ordering. Once your order has been processed you will receive a confirmation email with a tracking number.
We partner with USPS for shipping in the US. Ground shipping usually takes 2-8 business days and priority takes 3 days.
LOST OR STOLEN PACKAGES
We are responsible for your new purchase until it is picked up by the shipping carrier. We will not grant refunds for any packages lost in transit. If a package is lost in transit, it is your responsibility to file a claim with the carrier seeking reimbursement. We cannot be held responsible for any incorrect addresses entered at checkout. To modify your order, please email ana@shopchicamala.com within one hour of placing the order.
RETURN SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
